{"id":3889,"date":"2026-09-22T01:01:56","date_gmt":"2026-09-21T23:01:56","guid":{"rendered":"https:\/\/akajiofo.com\/?page_id=3889"},"modified":"2026-09-22T19:35:48","modified_gmt":"2026-09-22T17:35:48","slug":"delivery-returns-refunds-policy","status":"publish","type":"page","link":"https:\/\/akajiofo.com\/en\/delivery-returns-refunds-policy\/","title":{"rendered":"Delivery, Returns &#038; Refunds Policy"},"content":{"rendered":"\n<p><em>Last updated: 22 September 2026<\/em><\/p>\n\n\n\n<h2>Overview<\/h2>\n\n\n\n<p>This policy covers delivery, returns, refunds, and cancellations for all products and services sold by Akajiofo Press, including physical books, digital products (eBooks\/PDFs), and newsletter subscriptions.<\/p>\n\n\n\n<h2>1. Physical Books (Paperback)<\/h2>\n\n\n\n<p><em>The City He Never Returned To<\/em> (ISBN: 978-1-291-77949-3) is printed on demand and shipped worldwide through our fulfilment partners.<\/p>\n\n\n\n<h3>Delivery<\/h3>\n\n\n\n<ul>\n  <li><strong>Fulfilment partners:<\/strong> Amazon and Lulu. Both ship worldwide from the production facility nearest to you.<\/li>\n  <li><strong>Production time:<\/strong> 3\u20135 business days (each book is printed after order placement).<\/li>\n  <li><strong>Delivery times (estimates):<\/strong>\n    <ul>\n      <li>Belgium &amp; EU: 3\u201310 business days<\/li>\n      <li>UK: 5\u201312 business days<\/li>\n      <li>US &amp; Canada: 7\u201315 business days<\/li>\n      <li>Rest of world: 10\u201321 business days<\/li>\n    <\/ul>\n    <ul>\n      <li><strong>Shipping costs:<\/strong> Calculated at checkout by Amazon or Lulu. For orders placed directly through Akajiofo Press, shipping is charged at <strong>\u20ac10 per book<\/strong>. Orders of <strong>31+ books qualify for free shipping<\/strong> (contact us for bulk orders).<\/li>\n      <li><strong>Customs &amp; duties:<\/strong> International orders may be subject to import duties or taxes. These are the responsibility of the customer.<\/li>\n      <li><strong>Shipping address:<\/strong> Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrectly provided addresses.<\/li>\n      <li><strong>Tracking:<\/strong> Provided by the retailer after dispatch.<\/li>\n    <\/ul>\n  <\/li>\n<\/ul>\n\n\n\n<p><strong>Note:<\/strong> Distribution to the Middle East is temporarily suspended.<\/p>\n\n\n\n<h3>Returns &amp; Refunds<\/h3>\n\n\n\n<p><strong>14-Day Right of Withdrawal (EU Customers):<\/strong><br>In accordance with EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving the book, without giving any reason. To exercise this right, contact us at <strong>info@akajiofopress.com<\/strong> with your order number.<\/p>\n\n\n\n<ul>\n  <li>Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.<\/li>\n  <li>The book must be returned in resalable condition.<\/li>\n  <li>Refunds are processed within 14 days of receiving the returned item.<\/li>\n<\/ul>\n\n\n\n<p><strong>Damaged, Defective, or Wrong Items:<\/strong><\/p>\n\n\n\n<ul>\n  <li><strong>Damaged or defective books:<\/strong> Contact us within 30 days of delivery with your order number and a photo of the issue. We will arrange a replacement at no cost.<\/li>\n  <li><strong>Lost or stolen packages:<\/strong> Contact us within 30 days; we will work with the carrier to resolve.<\/li>\n  <li><strong>Wrong item received:<\/strong> Contact us immediately for a replacement.<\/li>\n<\/ul>\n\n\n\n<h2>2. Digital Products (eBooks, PDFs)<\/h2>\n\n\n\n<h3>Delivery<\/h3>\n\n\n\n<p>All digital products are delivered electronically. Immediately after successful payment, you will receive:<\/p>\n\n\n\n<ul>\n  <li>An email with download links to your purchased files<\/li>\n  <li>Access to your files through your account dashboard (if logged in)<\/li>\n<\/ul>\n\n\n\n<p><strong>Formats included:<\/strong> EPUB, MOBI, and PDF.<br><strong>Delivery time:<\/strong> Instant \u2014 within minutes of payment confirmation.<\/p>\n\n\n\n<p>If you do not receive your download link within 30 minutes, check your spam folder or contact us at <strong>info@akajiofopress.com<\/strong>.<\/p>\n\n\n\n<h3>Refunds<\/h3>\n\n\n\n<p>Due to the nature of digital goods, all sales of eBooks and downloadable content are final once the download has begun. If you experience a technical issue with your download, contact us within 14 days and we will help resolve it or provide a replacement file.<\/p>\n\n\n\n<h2>3. Newsletter Subscriptions<\/h2>\n\n\n\n<h3>Delivery<\/h3>\n\n\n\n<p>Paid subscriptions to <em>The Speculative Circle<\/em> and <em>The Speculative Repair<\/em> provide access to exclusive content, delivered directly to your email inbox. You will receive:<\/p>\n\n\n\n<ul>\n  <li>A welcome email with login instructions<\/li>\n  <li>Content delivered directly to your email inbox<\/li>\n  <li>Access to the subscriber-only archive<\/li>\n<\/ul>\n\n\n\n<p><strong>Billing:<\/strong> Subscriptions are billed monthly or annually as selected.<\/p>\n\n\n\n<h3>Cancellations &amp; Refunds<\/h3>\n\n\n\n<ul>\n  <li><strong>Free subscription:<\/strong> No payment, no refunds applicable.<\/li>\n  <li><strong>Paid subscription:<\/strong> You may cancel at any time. Access continues until the end of your current billing period. If you cancel mid-cycle, no pro-rata refunds are issued for partial periods.<\/li>\n  <li><strong>Refunds are provided only for:<\/strong> duplicate or erroneous charges, or technical issues that prevent access and cannot be resolved.<\/li>\n<\/ul>\n\n\n\n<h2>4. General<\/h2>\n\n\n\n<p>This policy applies to all products sold by Akajiofo Press. We reserve the right to update this policy as new products are added.<\/p>\n\n\n\n<h2>5. How to Contact Us<\/h2>\n\n\n\n<p>For any questions about delivery, returns, or refunds:<\/p>\n\n\n\n<p>Akajiofo Press<br>Jorezstraat 19B, 1070 Anderlecht<br>Brussels, Belgium<br>Email: <strong>info@akajiofopress.com<\/strong><br>Tel: +32 493 86 75 33<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: 22 September 2026 Overview This policy covers delivery, returns, refunds, and cancellations for all products and services sold by Akajiofo Press, including physical books, digital products (eBooks\/PDFs), and [&hellip;]<\/p>\n","protected":false},"author":275560750,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"googlesitekit_rrm_CAownJ_fCw:productID":"","_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":"","big_sky_generated":false},"class_list":["post-3889","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/Ph0TcO-10J","jetpack-related-posts":[{"id":4026,"url":"https:\/\/akajiofo.com\/en\/where-to-buy-available-editions\/","url_meta":{"origin":3889,"position":0},"title":"Where to Buy &#038; Available Editions","author":"Akajiofo Press","date":"September 30, 2026","format":false,"excerpt":"Where to Buy & Available Editions The City He Never Returned To by Ibekwe Paul Chukwuemeka is available worldwide across multiple print formats and digital platforms. Choose the option that best suits your reading preference. Buy Direct from Akajiofo Press Format: Paperback (380 Pages) Fulfillment: Printed & Shipped Worldwide via\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"Wrap-around book cover for The City He Never Returned To by Ibekwe Paul Chukwuemeka. The front cover features a warm, reddish-orange sunset over a dusty road landscape with a mysterious bag on the ground. 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We are dedicated to publishing works that uphold the highest standards of Honesty and intellectual integrity. The City He Never Returned To The Speculative Circle Join The Speculative Circle to receive essays, book updates, and\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"Text-based graphic with the bold title \"SPECULATIVE REPAIR\" centered at the top, followed by the smaller subtitle \"A Philosophy for Healing Nations\" directly beneath it. 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Order direct from Akajiofo Press for automated global printing and fulfillment. Order Direct Edition \u2192 What We Do At Akajiofo Press, we offer services like Newsletter publication\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/akajiofo.com\/wp-content\/uploads\/2026\/08\/humanitarian.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/akajiofo.com\/wp-content\/uploads\/2026\/08\/humanitarian.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/akajiofo.com\/wp-content\/uploads\/2026\/08\/humanitarian.jpg?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":1102,"url":"https:\/\/akajiofo.com\/en\/terms-of-service-for-newsletter-subscriptionn\/","url_meta":{"origin":3889,"position":3},"title":"Terms of Service for Newsletter subscription","author":"Chukwuemeka Paul Ibekwe","date":"February 23, 2026","format":false,"excerpt":"1. Acceptance of Terms By accessing or using Akajiofo Press, you agree to be bound by these Terms of Service. If you do not agree, please do not use our site or subscribe to our newsletters. This page covers newsletter subscriptions only. For full terms governing all use of our\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1646,"url":"https:\/\/akajiofo.com\/en\/free-chapter-read-an-excerpt-of-the-city-he-never-returned-to\/","url_meta":{"origin":3889,"position":4},"title":"Free Chapter \u2013 The City He Never Returned To","author":"Akajiofo Press","date":"April 21, 2026","format":false,"excerpt":"Read the First Chapter From The City He Never Returned To by Ibekwe Paul Chukwuemeka \u00a0 The final, print-ready wrap-around cover for The City He Never Returned To\u2014an intimate multi-generational family saga by Ibekwe Paul Chukwuemeka. Read a Free Chapter of The City He Never Returned To by Paul C.\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"Wrap-around book cover for The City He Never Returned To by Ibekwe Paul Chukwuemeka. The front cover features a warm, reddish-orange sunset over a dusty road landscape with a mysterious bag on the ground. The spine bears the title and author name against a dark brown backdrop, and the back cover has a distressed parchment texture featuring a book icon, author bio, and a blank barcode space in the bottom-right corner.","src":"https:\/\/i0.wp.com\/akajiofo.com\/wp-content\/uploads\/2026\/08\/Book-Cover-Image-of-The-City-He-Never-Returned-To-1.png?fit=1200%2C866&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/akajiofo.com\/wp-content\/uploads\/2026\/08\/Book-Cover-Image-of-The-City-He-Never-Returned-To-1.png?fit=1200%2C866&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/akajiofo.com\/wp-content\/uploads\/2026\/08\/Book-Cover-Image-of-The-City-He-Never-Returned-To-1.png?fit=1200%2C866&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/akajiofo.com\/wp-content\/uploads\/2026\/08\/Book-Cover-Image-of-The-City-He-Never-Returned-To-1.png?fit=1200%2C866&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/akajiofo.com\/wp-content\/uploads\/2026\/08\/Book-Cover-Image-of-The-City-He-Never-Returned-To-1.png?fit=1200%2C866&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":597,"url":"https:\/\/akajiofo.com\/en\/privacy-policy-for-akajiofo-press\/","url_meta":{"origin":3889,"position":5},"title":"Privacy Policy for Akajiofo Press","author":"Chukwuemeka Paul Ibekwe","date":"January 29, 2026","format":false,"excerpt":"Last Updated: 9 February 2026Website: https:\/\/akajiofo.comData Controller: Ibekwe Paul Chukwuemeka (Akajiofo Press) Contact: Jorezstraat 19B, 1070 Anderlecht - Brussels - BelgiumEmail: info@akajiofopress.com 1. Introduction Akajiofo Press respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https:\/\/akajiofo.com (the\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/akajiofo.com\/en\/wp-json\/wp\/v2\/pages\/3889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/akajiofo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/akajiofo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/akajiofo.com\/en\/wp-json\/wp\/v2\/users\/275560750"}],"replies":[{"embeddable":true,"href":"https:\/\/akajiofo.com\/en\/wp-json\/wp\/v2\/comments?post=3889"}],"version-history":[{"count":10,"href":"https:\/\/akajiofo.com\/en\/wp-json\/wp\/v2\/pages\/3889\/revisions"}],"predecessor-version":[{"id":3910,"href":"https:\/\/akajiofo.com\/en\/wp-json\/wp\/v2\/pages\/3889\/revisions\/3910"}],"wp:attachment":[{"href":"https:\/\/akajiofo.com\/en\/wp-json\/wp\/v2\/media?parent=3889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}